Most refunds on returns are in the form of original payment. Refunds include the taxes originally paid on the item being returned.

For exchanges, the item is returned separately from the purchase of the replacement item.

We do not offer refunds or exchanges on product that the seal has been broken or product has opened, unless there is a factory defect to be determined by the owners. 

Credit Card Purchases

If you paid with a credit card, we will refund your purchase amount (less the shipping costs) to the same card. We will credit your account within 14 business days. Please note that your credit card company may take up to 10 additional business days to post the refund to your account. This will show on your next statement, depending on the issuing bank and/or billing cycle.

Promotional or discount purchases

If you paid with a promotional code or discount, we will exchange the item for the same style in another size or color; however, we will not offer a refund. If you have requested an exchange, your account will be charged for the new item and credited for a return. 

Returns & Exchanges

We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

Return Policy

We hope you love what you ordered. But in case you don’t – you have up to 30 days to return items purchased. Item must be received at our facility within 30days of ordering (please allow 5-7days for return mail).

Items must be in their original condition: unused with tags still on them or safety seal still intact. Items not in this condition will not be accepted. Items which are damaged or defective may be returned at any time. Final Sale items cannot be returned or exchanged.

Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase.

We do not accept C.O.D deliveries. If you choose to not use our pre-paid return labels, shipment is at your expense. Unfortunately, we cannot refund your original shipping charges.

All refunds will be credited to your original form of payment.

At this time we are unable to accept returns or exchanges through our retail locations or for international purchases.

Return Process:

1. Print your invoice or use the one we sent with your shipment
2. Indicate which item(s) you are wanting to return
3. Prepare your return package with your items for return and the marked invoice.
4. Call our customer service line at 336-300-8005 to have a pre-paid USPS return shipping label emailed to you.
5. Ship the Item to us at:

Evolution Organix
110 Cotton Grove Road Suite H
Lexington NC 27292

Exchanging by Mail?

Please contact us orders@evolutionorganix.com to ensure the correct exchange. Use the instructions above to return the original item.

Green Shipping

In our efforts to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.